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Clear & Transparent Policy · 2026–2027

Cancellation & Refunds

We understand that travel plans can change. Here is our straightforward refund framework for curated experiences and on-location content shoots.

Tiered Schedule

Experience Cancellation Windows

Refunds are calculated based on the timestamp when your written cancellation request is received relative to the scheduled departure time:

15+ Days Before
100%

Full Refund

Minus actual non-refundable statutory monument/safari permit booking fees incurred.

7 to 14 Days Before
50%

Partial Refund

50% of the total tour price refunded. Hotel and transit commitments are settled.

Less than 7 Days
0%

No Refund

Rooms, guides, vehicles, and safari slots are strictly reserved and non-refundable.

1. Content Shoot Weather & Flight Safety Guarantee

Visual storytelling in outdoor environments (such as White Rann or Gir Forest) depends on natural conditions.

The Grid Media Weather Protection Shield

  • Adverse Weather / High Winds: If DGCA drone flight safety thresholds are breached (wind speed > 25 km/h, torrential rain, or dust storms), your shoot will be rescheduled at zero extra cost to the earliest available golden hour.
  • Unavoidable Cancellations: If you cannot reschedule due to your travel itinerary, you will receive a 100% refund of the shoot fee.
  • Client Rescheduling: You may reschedule a booked creator session free of charge up to 48 hours before the scheduled time slot.

2. Statutory Permits & Safari Passes

Certain components of your itinerary are managed directly by government authorities:

  • Gir Forest Safari Permits: Gir safari slots are booked on the official forest department portal under the traveller's name and ID proof. As per Forest Department regulations, safari permits are 100% non-transferable and non-refundable under any circumstance.
  • White Rann Entry Permits: Regulated by Gujarat Police and Kutch District Collectorate. In case of cancellation, permit fees (₹100–₹150 per adult) are non-refundable.
  • Statue of Unity Viewing Gallery: Handled through the SOU Authority. Standard cancellation rules of the authority apply.

3. Refund Timelines & Payment Channels

All approved refunds are processed automatically to the original payment method:

UPI & Net Banking

Credited directly within 3 to 5 business days of approval.

Credit & Debit Cards

Reflected in your bank card statement within 5 to 7 banking days depending on your issuing bank.

4. How to Request a Cancellation

To ensure prompt processing and maintain an audit log, please submit your cancellation request via any of the following channels:

Email: support@gridmedia.in (Include your Booking ID in subject)

WhatsApp Support: +91 98765 43210

Account Dashboard: Go to Manage Bookings and select “Cancel Journey” or “Reschedule Shoot”.